Refund Policy

A legal disclaimer

DCM Physiotherapy Refund Policy

1. Treatment Received:

   • No refunds will be offered for any treatments that have already been received.

2. Pre-Paid Appointments:

   • If you have paid for a session in advance and need to cancel, you may receive a full refund provided you notify us by phone or email at least 24 hours before your scheduled appointment.

   • If your call is not answered, you must send an email to cancel; leaving a voicemail alone is not sufficient. 

   • You also have the option to cancel the appointment on your online portal.

3. Rescheduled Appointments:

   • If you choose to move an appointment for which you have already paid, your payment will be transferred to the new appointment.

   • If you reschedule an appointment within 24 hours of the original session and then cancel the rescheduled session, no refund will be issued.

4. Notification:

   • All cancellations or rescheduling requests must be communicated via phone or email.